The WhatsApp CRM that sees, measures and scales every team conversation.
A shared team inbox, an AI that replies in each rep’s style, memory for every customer and quality oversight — all over the official WhatsApp Business API, without taking anyone off WhatsApp.
Everything about the relationship on WhatsApp, in one place
From the shared inbox to the AI that answers on its own — every layer stays under the control of whoever runs the team.
Shared team inbox
Multiple agents on the same number, with every conversation assigned, organized and searchable. No more fighting over one WhatsApp phone.
AI that replies in your style
An assistant that drafts the reply each rep would send — in their tone, with each customer’s memory — right inside WhatsApp Web.
Memory for every customer
History, preferences and context kept per contact. When a rep leaves, the relationship stays.
Oversight and quality
Every reply measured against what the company approved. What goes off-script is escalated for review — a manager’s view in real time.
24/7 automation
The AI answers when the team can’t, with a transparent identity, and steps aside the second the rep is back.
WhatsApp + meetings
Zoom, Meet and Teams join the same customer view. Every commitment becomes an automatic follow-up.
WhatsApp CRM: what you need to know
What is a WhatsApp CRM?
It’s a system that centralizes all customer relationships handled over WhatsApp: a shared inbox for the team, per-contact history, automation and metrics. Oversee adds an AI layer that replies in each rep’s style and an oversight layer for quality, connected to the official WhatsApp Business API.
Does Oversee use the official WhatsApp Business API?
Yes. Oversee connects on top of your team’s WhatsApp Business via the official API in coexistence mode — no number migration, no new app, and no change to the customer experience. The company is an approved Meta Tech Provider.
Can multiple agents use the same WhatsApp number?
Yes. The shared team inbox lets several reps handle the same number, with each conversation assigned, organized and visible to management.
How is Oversee different from a WhatsApp chatbot?
A chatbot answers with predefined flows. Oversee learns each rep’s style, keeps every customer’s memory and preserves the relationship — answering as a clearly identified assistant, never impersonating the rep. It’s an AI relationship CRM, not a decision-tree bot.
Do we have to take the team off WhatsApp to use it?
No. The rep keeps using WhatsApp as always; Oversee runs on top, in passive mode at first (just observing and organizing), and you turn on each intelligence layer at your own pace.
Your team stays on WhatsApp.
No customer waits for a reply. No reply goes out wrong.
You finally see — and measure — the conversations that drive the business.
Start by just watching — without changing your operation.
Zero risk to see the value for yourself.