Glossary
What is a shared WhatsApp team inbox
A shared team inbox is the feature that lets an entire team handle the same WhatsApp number at once. Each conversation can be assigned to an agent, tagged and tracked — impossible in the regular WhatsApp Business app, which is limited to a few devices.
In Oversee, the team inbox comes with an AI and oversight layer on top: beyond organizing, it measures reply quality and suggests what to send in each rep’s style.
See also
In short
Your team stays on WhatsApp.
No customer waits for a reply. No reply goes out wrong.
You finally see — and measure — the conversations that drive the business.
Start by just watching — without changing your operation.
Zero risk to see the value for yourself.